E-Commerce Manager

Job Overview

The E-Commerce Manager will be responsible for managing a portfolio of clients in the e-commerce space, driving strategic planning, project execution, and operational management to help clients optimize their e-commerce performance. This role involves hands-on management of online stores, coordination with e-commerce platforms, data analysis, and overseeing live selling operations. The ideal candidate will have strong project management skills, experience in the e-commerce industry, and a track record of delivering measurable results for clients.

Key Responsibilities

1. Account Management:
   • Manage a portfolio of e-commerce accounts/clients.
   • Serve as the primary point of contact for clients, ensuring their needs are met and maintaining strong relationships.
   • Provide continuous support, guidance, and problem-solving for clients.
2. Strategy and Planning:
   • Lead the strategic planning for clients’ e-commerce projects, ensuring alignment with business goals.
   • Develop and present comprehensive e-commerce strategies and roadmaps to clients.
   • Create detailed project and implementation plans for client projects, outlining timelines, resources, and milestones.
3. Project Management:
   • Manage all client e-commerce projects from inception to completion, ensuring timely delivery and high-quality execution.
   • Coordinate with various internal and external stakeholders, including teams in marketing, design, IT, and third-party vendors.
   • Identify potential risks and develop contingency plans to ensure project success.
4. Coordination with E-Commerce Platforms:
   • Liaise between clients and e-commerce platforms (e.g., Shopee, Lazada, TikTok) to ensure smooth project execution.
   • Handle day-to-day coordination with e-commerce platforms, including negotiations and resolving operational issues.
   • Work closely with platform representatives to align on promotional campaigns, feature updates, and partnership opportunities.
5. Store Management:
   • Manage clients’ e-commerce stores, ensuring optimal performance in areas such as product listings, pricing updates, and campaign participation.
   • Coordinate with third-party contractors and vendors who assist in store management (e.g., graphic designers, product fulfillment partners).
   • Ensure stores are compliant with platform guidelines and optimized for promotions.
6. Data and Analytics:
   • Analyze client data and e-commerce performance metrics to identify trends, opportunities, and areas for improvement.
   • Create and deliver regular reports and presentations to clients, providing actionable insights and recommendations for growth.
   • Use data to inform strategic decisions and help clients achieve their e-commerce goals.
7. Live Selling Operations:
   • Supervise the live selling operations of Emporia Group’s e-commerce unit.
   • Develop processes for monitoring and optimizing live selling performance.
   • Lead the training and development of live sellers to ensure high standards of performance and consistency.

Qualifications

• Bachelor’s degree in Business, Marketing, or related fields.
• Proven experience in managing e-commerce accounts and platforms (e.g., Shopee, Lazada, TikTok).
• Strong project management skills, with experience coordinating multi-disciplinary teams and third-party vendors.
• In-depth knowledge of e-commerce platforms, live selling operations, and digital marketing strategies.
• Proficiency in data analysis and reporting tools, with the ability to translate insights into actionable plans.
• Excellent communication and negotiation skills, with the ability to foster strong client and platform relationships.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Preferred

• Experience in the Philippine e-commerce landscape.
• Familiarity with live selling techniques and tools.
• Experience working with third-party contractors for e-commerce operations (e.g., graphic designers, logistics providers).

Location

100% On-Site work in the Company’s headquarters in Unit 308, One Legacy Place, Don Jesus Blvd cor Kentucky Drive, Alabang Hills, Muntinlupa, Metro Manila, Philippines.