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Meta introduced structured messaging commerce on October 16 at DIGICON in the Philippines, sparking conversations about its potential to reshape e-commerce. This feature allows businesses to create a seamless shopping journey within Messenger, WhatsApp, and Instagram, moving from chat inquiries to in-app browsing and purchases, fitting perfectly with the Philippines’ mobile-first culture.
Why Structured Messaging Commerce is Perfectly Timed for the Philippines
The Philippines boasts high engagement on social and messaging apps, with 65% of Filipino consumers preferring to interact with businesses via chat. Meta’s structured messaging provides an integrated experience, enabling users to discover products, make selections, and complete purchases—all within the app. This approach aligns with Filipino consumers’ desire for fast, convenient interactions and encourages higher engagement and conversion rates.
Key Features and Advantages of Structured Messaging Commerce
- Integrated Shopping Flow: Meta’s structured messaging enables in-app product browsing and checkout, eliminating the need for users to switch platforms. This seamless flow is ideal for mobile-first users, minimizing drop-offs and boosting conversion rates.
- Personalized Marketing and Promotions: Through AI-driven tools, Meta offers brands the ability to personalize messages, such as sending follow-up promotions to increase customer engagement. This adds a layer of targeted marketing that enhances customer loyalty
- Live Shopping Tools: Meta’s live shopping tools allow brands to feature products during Facebook Live sessions. Viewers can browse and order in real time, with automated messaging guiding them through the purchase. Brands using these tools in early tests saw lower costs per purchase and increased return on ad spend, making it a highly effective tool for the Philippines, where live selling is popular.
Why Filipino Businesses Should Embrace This Innovation
Meta’s messaging features are especially beneficial for MSMEs in the Philippines, allowing for cost-effective customer engagement and streamlined sales. These tools enable businesses of all sizes to strengthen their online presence and build customer loyalty.
Global Success and Future Potential
Internationally, structured messaging has already proven successful, as seen in Thailand and Vietnam. For example, Thai brand AlwaysHealthy saw a 71% increase in return on ad spend by integrating catalog shopping in Messenger. A similar strategy in the Philippines could revolutionize the online shopping experience, making social commerce more engaging and accessible.
Final Thoughts
Meta’s structured messaging commerce is a bold step towards redefining digital engagement in the Philippines. As more consumers turn to private messaging for shopping, Filipino businesses have an opportunity to meet them where they are. Early adopters can expect to build stronger customer relationships and gain a competitive edge in the growing social commerce space.
This innovation offers Filipino brands a powerful way to connect with consumers and deliver a personalized, convenient shopping experience.
Read the article on LinkedIn.
